HighCohesion

Say hello to HighCohesion’s new look  👋 The wait is over. Our brand refresh is now live! As we approach our sixth birthday, we've taken time to consider how we've grown over the years. Our new branding has been designed to better reflect our mission, our values, and most importantly, the principles that drive everything we do: 🔎 Delivering deeply: Going beyond surface-level solutions to create lasting impact 🤝  Human first: Putting people at the heart of our technical solutions 🔨  Removing restraints: Clearing the path to growth for ambitious brands The new-look HighCohesion experience will provide: 🌟  A stronger, more distinctive visual identity that better reflects the work we do and the forward-thinking businesses we serve 💻  A more intuitive website designed with you in mind 🏅  Inspiring case studies showcasing the great work we do with our customers  ✅ Helpful new features, including team insights and FAQs Remember we promised exclusive HighCohesion merchandise?  👀 The first 10 people to check out our new website and share their feedback will get their hands on it 👉 https://lnkd.in/eJ9gXDNR

Hawkstone delivered to Londoners in under 2 hours? Cheers to that 🍻 We’ve been working behind the scenes with the team at Hawkstone to roll out 2-hour delivery across London, and it's now live, covering 86% of addresses across the capital 🇬🇧 We helped implement a dual-routing setup that sends orders to either Quiver (for rapid, local fulfilment) or Hawkstone’s existing 3PL, based on what the customer selects at checkout. Because we know their tech stack inside out, we could move quickly, supporting testing, and ensuring the experience was rock solid before launch. Then we got to do the fun part: sit back and watch their team smash end-to-end testing. The result? Fast, seamless delivery for customers. Beer in hand in under 2 hours 🍺 Read more about our work with the brand here 👉 https://lnkd.in/eRSpnypg

🚨 New team member alert 🚨 Today we’re welcoming Jonno Sinclair, our new Solution Designer, to the HighCohesion team. HC: Jonno! Welcome aboard. Tell us, what does your role involve? J: “I translate business needs into technical requirements for our integrations team and make sure everything runs smoothly from design through to go-live.” HC: Tell us a bit about your background. J: “I started out in digital marketing and ecommerce admin at a fashion and sports brand distributor in New Zealand. I managed Magento and Shopify stores, and eventually got stuck into integration development between our ERP and ecommerce systems. That interest grew quickly, and I then moved into a full-time systems role, leading Shopify migrations, and owning the tech stack across the direct-to-consumer brands. After relocating to London and a stint at Passenger Clothing as a Systems Analyst, I was excited to have the opportunity to join and contribute to the growing HighCohesion team." HC: What’s the best part of your job? J: “Having the opportunity to design tailored solutions that make a difference for our customers, no-one wants to be worrying about integration issues.” HC: And the hardest? J: “Diving into the setup of so many different systems, and quickly grasping how each business uses them in its own unique way.” HC: Favourite bit of kit? J: “My ultra-wide monitor. Makes for a smooth workflow (and great for spreadsheets).” HC: Can’t-live-without software? J: “Google Maps and Citymapper, London essentials!” HC: Any productivity tips? J: “Write things down so they're not in your head, and have a process to action them later.” HC: Most used emoji? J: 😂 HC: Fun fact? J: “I was half of a two-piece that won a "Battle of the Bands" competition at intermediate school, playing American Idiot by Green Day. Very much the highlight of a short-lived musical career!” Welcome to the team, Jonno. We’re thrilled to have you with us. We’ve got big growth plans this year, and we’re always looking for more brilliant Solution Designers to join the team. Fancy working with Jonno and the crew? 👀 Find out more 👉  https://lnkd.in/dchTFgHa

How much are your workarounds really costing you 🤷♀️ If your team is relying on “just for now” fixes, you’re not alone. A fast-growing brand we worked with had a Shopify > NetSuite sync issue that broke promotions during drops. Their fix? An ops manager manually adjusted SKUs in a spreadsheet. It worked. Until it didn’t 😬 One holiday weekend, the spreadsheet went out with the wrong price file. Hundreds of orders. Thousands lost. Customers confused. Team overwhelmed. This is what we call workaround debt. And when it builds up, it doesn’t just cost you money, it erodes trust. It starts quietly: 🤫 One manual export here. 🤫 One midnight fix there. 🤫 A Slack message to double-check something someone already triple-checked. But the cost adds up 🫰 Because workaround debt doesn’t just live in spreadsheets. It shows up in shadow processes. Burnout. Quiet frustration. At HighCohesion, we don’t believe in half automated. You either fix the root cause or you repeat the chaos. 💬 If your team’s still patching things with spreadsheets and hoping they hold, let’s talk: https://lnkd.in/eYS4xqqX

Four reasons the Wild Nutrition team now sleeps easy: 💤 We slashed order processing from 4 hours → 4 minutes 💤  100% of integration errors have been eliminated 💤 Thousands of daily subscription are now orders shipped on time 💤 Refunds sync automatically for airtight accounting If next-day cut-offs, bundle logic, or refund accuracy keep you up at night, Wild Nutrition’s three-minute-read case study was written for you. Read more 👉  https://lnkd.in/e8Te-gwk

We’re proud to partner with Swap. Swap’s returns platform helps leading retail brands manage post-purchase experiences in a way that feels effortless for customers and scalable for ops teams. Behind the scenes, though, there’s a lot going on, especially when you’re processing returns across multiple stores, markets, and fulfilment flows. That’s where HighCohesion comes in. We build and maintain API-driven integrations that connect Swap to ERPs like NetSuite and Microsoft BC, automating the data, decisions, and actions behind every return, refund, or receipt. Take PANGAIA. Together with Swap, we integrated returns from multiple Shopify stores directly into NetSuite, creating Return Merchandise Authorisations (RMAs), syncing receipts and products, and reconciling provider IDs across the flow. It took our systems knowledge, tight collaboration, and quick troubleshooting to keep Pangaia’s systems in sync, even as configurations changed. The result? A returns setup that scales globally, cuts overhead, and gives the Pangaia team accurate, real-time information. This partnership has already delivered results for other joint customers like Rosefield, HERA Clothing, and Sisters and Seekers. And we’re just getting started. Rory Sweeney, Senior VP of Sales at Swap: "HighCohesion has been a game-changer in simplifying complex workflows for our team and clients. Their expertise in multi-market integrations and proactive approach to operational challenges allows us to scale confidently with our customers and provide the seamless experience they expect. They’ve become an extension of our team - fast, flexible, and consistently two steps ahead. Their impact is felt in every region we operate.” Learn more about Swap’s powerful returns tech here: swap-commerce.com

4 hours ➡️ 4 minutes Wild Nutrition’s order processing used to take 4 hours every morning, putting next-day deliveries at risk. We worked together to rebuild their integration flow: Shopify → Recharge → Priority ERP Now? It takes just 4 minutes 👏 No delays. No stress. No manual fixes. Read more about the project 👉  https://lnkd.in/e8Te-gwk

Why UAT shouldn't be seen as a PITA 🍑🫢 User acceptance testing (UAT) can feel like an unnecessary delay. We get it. When you're juggling ten other priorities and the finish line is in sight, it's the last thing you want to do. But would you order 10,000 shirts without seeing a sample first? Then why deploy systems without proper testing? Here's what we've learnt after six years: Everyone has a story 💯 Like the time prices dropped to £0 and sales exploded before anyone realised why. As our friends at Commerce Thinking put it in their recent newsletter (https://lnkd.in/ePKnQM6R): 🗣️ "...when a system gets shipped without proper testing, what you're really doing is outsourcing QA to your own team in live production." Let's not do that. During UAT, you're not just "checking if it works", you're testing systems under stress, across edge cases, during real-life chaos. The best UAT doesn't just catch bugs; it gives your team confidence the system will hold up in real scenarios. We've built a library of real-world test scenarios, but no one understands your edge cases like you do. How to make UAT painless: ⏺️ Dedicate the time ⏺️ Dedicate the resources You'll be rewarded with: ⏺️ Fewer post-launch surprises ⏺️ Fixes identified when they're quick, not costly ⏺️ A team that’s familiar with the system before go-live Yes, UAT might take a few days. But skipping it costs far more 🫠

It's amazing to see many of our customers featured in The Sunday Times Hundred 2025, showcasing the UK's 100 fastest-growing companies. 🟣 For these brands, adding or chopping and changing systems is common - new sales channels, additional DCs/3PLs, a new returns system… 🤯 🟣 Peak periods are often ultra-high volume. When you're processing 100,000+ orders per hour during Black Friday, there's zero margin for system failures 📈 🟣 A constant improvement mentality means that frequent tweaks and optimisations to integrations can be a daily occurrence ✨ Rapid growth often means rapid change, and we’re proud to help these brands stay ahead with integrations that are built for complexity and scale: 💍 D.LOUISE 🍺 Hawkstone 💊 Ancient + Brave | B Corp 🖤 Adanola 👗 Nobody's Child 🥷 ThruDark If you’re scaling fast and it’s putting strain on your systems, let’s talk 🗣️

We feel very lucky to work with some of the fastest growing brands in the world. For them, there’s no sitting still, no settling for less, and never a dull moment. Here’s a look at what some of our customers have been up to recently: ThruDark put their gear to the ultimate test by climbing Mount Everest and returning in just 7 days, all to raise funds for Veterans and Armed Forces charities. It’s easy to see why they’re known as Britain’s toughest clothing brand. Skinnydip London launched a new Paddington-themed collection in collaboration with STUDIOCANAL. We L🍯VE! Nobody's Child opened a new store in Brighton, bringing its signature conscious fashion to the south coast. Adanola grew into a new 1,076 square-foot space in Selfridges London. What started as a single rail in 2021 has grown into a full retail experience. Oh Polly opened its first-ever physical store in the United States. You can now find them on Melrose Avenue in Los Angeles. T.M.Lewin is making a strong comeback on the high street. Following the success of its London store, the brand is planning more locations across the city and beyond 👉 https://lnkd.in/eh8T8bjX We're proud to support our customers behind the scenes, making sure things are running smoothly so they can focus on moments like these ☝️